All of the notice board posts put that this would be an option in the future but not available right now :)

You haven't really given an idea to how you would want this to be achieved, right now, as the comments have stated you need to owl your MoM, HM or management team about any problems. 

The rules are in place for a reason - to keep everyone safe and happy. Chat is there for everyone, the rule where if you're asked to stop something you need to respect that is to that we can keep the chats a happy place for everyone to join in. There is a place you can talk freely if you wish and that is in owls - as these are private and cannot be seen by everyone.

WoP is not democracy and never will be. The rules are put on the sites for a good reason and this to support, help and keep safe the majority of users. 

It was not possible before to be able to change any users IRL DOB once they had been entered, This has now been changed. I would not say it was 'bad customer service' as they were explaining to you the options available at the time. Please feel free to owl your MoM and ask for the DOB change now. 

This has now been fixed.