Feedback in case of server or website crashes

Recently, World of Potter Germany and other WoX sites have been crashing more frequently. We, as paying users who invest several euros a month to have fun on the site, would like to receive some feedback as soon as such situations occur. If the site crashes, you're usually in the dark and don't know when it will be available again or what's going on.

Especially for users who value their achievements or the status of their pets or values with an expiration date, it is difficult to get back on track after the crash. Although it is usually possible for achievements to be reset or refunded, this inconvenience has increased recently.

We therefore suggest that a website be set up where you can track the server status of the various WoX pages. It would also be beneficial to have a social media channel (e.g. Instagram) where a status update is posted in the story as soon as there are known crashes. Maintenance work also sometimes passes you by, as you can't always be online to read the message at all until it arrives at the specified time and you no longer have any way of finding out what's going on.

In most cases, the operators themselves do not know when the website(s) will be back online, which is not a problem. However, we as users would like to be informed that they are working on it and perhaps be given an approximate time, such as: "It is not yet known when the problem can be solved."

This is a suggestion to improve communication between operators and users. Perhaps higher-ranking users with jobs and contacts to the site operators could pass on what is going on or, for example, create a post on Instagram when such problems occur.