tool backgroundstories
Hello :)
After a few months since the tool has been online, I'd like to share my thoughts on it.
First of all, here is a summary of my wishes:
- The BG team should get access to the backgroundstory tool
- it should be possible to read the sent confirmations and rejections in the outbox.
- also it should be possible to add people to these messages.
- another tool that shows changes in profile texts would save the team a lot of work and time.
- create a button with which you can see the code of the background story "applied" as with a code tester.
PROs
- Users love the ability to get feedback in the form of a checkmark!
- it simplifies the organization and work in the background story team.
- other users see right away if a background story is not compliant with the rules
- I love this tool :)
CONs
- the tool often marks whole sections as "new", although perhaps only a small thing has been changed in the HTML code.
- if only one image or link has been replaced, you have to go to the user's profile and find the place in the backgroundstory ... Keyword: Warner and other irregular images
Wishes
1) Make the tool accessible for everyone in the background story team! Sometimes so many changes come that you can't handle it alone. We now have a system in the team that works quite well, but it is still extra work. Most of the time the members of the background story team rather than directly the leader of the team are the first point of contact for questions and problems. Therefore they should also have access to the tool. Analogous to the assistant teachers to the homework.
2) I would like to be able to read the sent messages. Sometimes you explain to a user why you rejected the change and set deadlines if necessary. Without access to these messages you have to start a new conversation as a reminder.
3) You can not add other people to this conversation. Sometimes you make agreements with other people and you just want to add them to the message so that they have the text too (Minister of Magic, Head of School, leaders of other teams, ...).
4) Add a tool for changed profile texts! Often people also change their profile text. It would save the background stories team a lot of work if there would be information about changed profile texts AND background stories. Unnecessary checking and reading of the entire texts would no longer be necessary.
5.) create a button with which you can see the code of the background story "applied" as with a code tester.
Thank you for your attention. ♥
Cian Fitzpatrick
Leader of the background story team WoP.de
Customer support service by UserEcho
Update:
First of all, here is a summary of my wishes:
- The BG team should get access to the backgroundstory tool - DONE (thanks!)
- it should be possible to read the sent confirmations and rejections in the outbox. - still open
- also it should be possible to add people to these messages. - still open
- another tool that shows changes in profile texts would save the team a lot of work and time. - still open
- create a button with which you can see the code of the background story "applied" as with a code tester. - still open