+1
Vet
There should be a vet or like a book on how to take care of a sick pet, what they need, and how to take care of a fainted pet. It could also tell you what you did wrong so you don't do it again. You can look at the vet before you get a pet so you know how to take care of it.
Customer support service by UserEcho
Perhaps mention to your site leader to add it to the beginners guide or ask in chat