-2
Declined
Optional Assistant Head of Cluster/Faction/house, etc.
Sometimes HoX's are very busy and need someone else to help or step in when absent. I think that the HoX can choose someone (if that someone wants to) to help them/step in.
Customer support service by UserEcho
This is technically the job of the MoM/HM to step in if management are busy, or sometimes someone else in the management may cover for them (mainly due to the fact that to fully step in you need to be permitted access to admin (and for WoO, you would need access to godly parents)). There are also team leaders within house teams who help with the running of the house!
Oh okay. I didn't know this. Thanks for telling me!