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+1
Fixed

Broken profile picture

Melinda 4 years ago • updated by World of Potter 4 years ago • 3

I recently got the VIP update and wanted to change my profile picture to a .gif 

When i uploaded it everything was fine and the GIF was working fine, but after saving it, it started to glitch out. Maybe it was broken. I didn't use an URL, I uploaded it directly from my laptop.

So I wanted to change it back, but now i cant access the page anymore. 

Every time i go to "Change profile picture" I get this error code:


Oh no. Something went wrong, but we have been notified. If you are testing, tell us your eventID: 197de6f5f75c4cc696ac9c1de705e495

Has anyone else experienced something like this? If yes, is there a way to fix it?

+2
Vita Auden 4 years ago

https://worldofpotter.eu/settings/change-profile-image?reset=true

depending on whichever site you use, you will have to edit the first part, but use that link and it will reset.

+1
Melinda 4 years ago

I had to change the ending to .de like you said, but it worked great.

Thank you so much!

Fixed
World of Potter 4 years ago

Customer support service by UserEcho