-2
Declined
ATs work
I have realized that when a student complains, the ATs mostly quickly check it. But when you give a T for copying, it takes forever until an AT reviews it and the student actually ends up with a T, even though it should go straight to an AT for review. That should be handled better.
Customer support service by UserEcho
It does go straight to the AT if there are varying grades, but homework which should get the grade Troll has to be discussed with other people first, which is why it takes longer. No one can be online all the time, so it might take a bit before the discussion is finished :) So it actually is handled really well, it just takes a little longer