This is something I wanted to give as an idea to worldofpotter.de (Germany) because I'm not sure how the other pages handle this.
I think it would make sense to get each house a team of Houseteachers - a female and a male one. (Should be f/m and over 18 irl too)
In my opinion it's better to have a team with both genders to make sure everyone feels confident enough to talk to one of them if necessary. For the team itself it would be good to have a second opinion too. The reason why I see a benefit in there is that we're all humans and have our personal preferences or even emotional reactions to topics that might not be fair on the one who has a complaint.
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