- General
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Ideas
WoX general feedback vs specific site feedback
It may help if there is a way to clarify the use of the feedback forum as being for the World Of sites in general. I feel people find it hard to distinguish this from issues pertaining to a specific site under the umbrella (especially newer users). Not sure how this would be achieved, but if there’s a way to make it clearer, that would be great. It would help the right feedback to go to the right places and prevent unnecessary topics being created.
Answer
To add to my original post, here is a way in which it might be done:
- All feedback is centralised to this feedback forum. When creating a feedback post, there is a dropdown list saying "This feedback is for..." with options to choose "General WoX / WoL / WoP / (insert whichever site here)."
- Site specific feedback topics are accessible by the the leaders of the relevant site (the big green & blue), and they are able to respond to the feedback, mark it as complete/declined/under review and so on. They are also responsible for implementing changes to their site.
- This means that users no longer have to differentiate when to post in the feedback forum, and when to contact the MoM of a specific site.
- General site feedback (pertaining to changes affecting all sites) is dealt with as usual by the higher ups.
Hey,
this is a great idea but unfortunately we cannot do it. The feedback forum we are using here is not coded by us, is an external platform which we just linked to our sites with the green button. But this means that we cannot add extra categories or menus to select things, etc.
Currently if there is a feedback in here that is just specific to one site, we (owners and mugwumps) forward the feedback to the MoMs and HMs of the site so they can deal with it directly. Everything else is dealt with by us.
Customer support service by UserEcho
Hey,
this is a great idea but unfortunately we cannot do it. The feedback forum we are using here is not coded by us, is an external platform which we just linked to our sites with the green button. But this means that we cannot add extra categories or menus to select things, etc.
Currently if there is a feedback in here that is just specific to one site, we (owners and mugwumps) forward the feedback to the MoMs and HMs of the site so they can deal with it directly. Everything else is dealt with by us.